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Our Process

We join forces with your team to uncover the real problems and set measurable goals to improve your customer experience.

 

 

DISCOVERY         RESEARCH          STRATEGY          IMPLEMENT          REFINE

discovery

1. DISCOVERY

We have a brainstorm session (or a few) all about your business and consumers. We assign personas to your customers groups and discover the most important problems to solve.

 

RESEARCH

2. RESEARCH

We define how we are going to speak to your customer persona groups and develop a clear objective.

 

 

STRATEGY

strategy
research
3. STRATEGY

With the objectives clearly defined, we work on strategies to create measurable impact.

 

IMPLEMENT

implement

It’s time to get our hands dirty. Mood boards, wire frames, site maps, designs & development. We work with your team to create the final product, no scope limitations or change orders required.

 

REFINE

4. IMPLEMENT
refine

5. REFINE

How can we we improve the objective now that we can gather some real data and experience interaction.

Still not sure? View our work.

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